Customer Success Architect

Customer Success Architect at LambdaTest****📍 Noida | 🕐 Full-Time | 🧭 Experience: 3-5 years

About LambdaTest

We are a leading cloud-based unified testing platform that helps developers and designers test web applications on a cloud grid of 3000+ real browsers. We empower teams to deliver flawless user experiences with advanced tools and infrastructure, maintaining our industry leadership in cross-browser testing solutions.

What You’ll Own (and Ace)

We are looking for a Customer Success Architect to ensure the success of our clients. In this role, you will understand customer needs, provide strategic guidance, and deliver tailored solutions. You will collaborate with cross-functional teams to drive exceptional customer experiences and build lasting relationships with our clients. Your deep technical knowledge will be key to helping them succeed.

You’ll Thrive Here If You Have

✅ Experience & Technical Expertise:

• 3-5 years in a Customer Success, Technical Account Management, or Solutions Engineering role within a SaaS or tech company.
• Strong experience in managing customer relationships and delivering tailored solutions.
• Hands-on experience with testing frameworks like Java+TestNG, Node.js, Python+Pytest, Cucumber, and Katalon.
• Familiarity with CI/CD integrations.
• Experience with tools like Sumologic and ticketing systems to track and improve customer experience.

✅ Communication & Mindset:

• Excellent verbal and written skills to present complex information to both technical and non-technical stakeholders.
• A strong focus on solving customer problems.
• The ability to work closely with various internal teams.

What Your Day Looks Like at LambdaTest

• Every day is dynamic, fast-paced, and full of opportunities to make an impact:
• Guiding customers through onboarding and conducting training to maximize platform usage.
• Evaluating customer data to identify trends, challenges, and opportunities for improvement.
• Organizing and leading Monthly and Quarterly Business Reviews to share updates and discuss challenges.
• Working closely with the Product, Engineering, Account Management, and Support teams to drive customer success.
• Running surveys and developing plans to improve customer satisfaction.
• Leveraging tools like Sumologic and ticketing systems to track and improve the customer experience.

Why LambdaTest?

• Leverage your QA expertise to shape how companies test at scale.
• Be a key player in pre-sales strategy and customer onboarding success.
• Partner with Sales, Product, and Engineering to drive product adoption.
• Opportunity to grow into Solutions Architect, Product, or Technical Account Manager roles.
• Join a high-impact team building the future of intelligent testing.

**This isn’t just a job. It’s where your career takes flight.**Apply now and start building what’s next.