Support Engineer (Remote)

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Spotify, Coinbase, X, and over 20% of the last YC batch.
• Small team, huge impact: We’re only 43 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
• Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

What you'll work on here

• Getting hands-on with real customer problems
• Respond to product and technical questions through our support platform (Plain)
• Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
• Resolve the majority of support inquiries independently, escalating only when necessary
• Collaborate with our support lead to evolve processes and ensure consistency
• Help improve internal support tooling and workflows as we scale

What you bring to the table

• Experience in technical support at a software or developer tools company (or strong adjacent experience)
• Experience navigating remote work environments
• Comfortable navigating Git, GitHub, Retool, MDX/Markdown, and IDEs
• Ability to read and understand code, troubleshoot bugs, and identify root causes
• Strong written communication skills with a friendly, professional tone
• Comfort using AI agents and improving training data for them
• Bonus Points: Familiarity with OpenAPI specs, past experience supporting APIs or documentation tools, background working in fast-paced startups

*Please note that given that this is a remote position, some of the below benefits may or may not apply based on where you are located geographically.

Company Benefits:

• Competitive compensation and equity
• 20 days paid time off every year
• 401k or RRSP
• $420/mo. wellness stipend
• 100% coverage for Health, dental, vision
• Free Ubers to and from work
• Free lunch and dinners
• Annual team offsite (previously went to Alaska, Hawaii)