Support Engineer (GMT+2:00 to GMT-8:00)

About Trigger.dev

Trigger.dev is the platform for running reliable AI agents and workflows. Developers use it to build, deploy, and scale production systems with built-in tools for orchestration, scheduling, monitoring, and debugging.

Our Cloud product is a managed service where we deploy our users' code and auto-scale from zero to millions of executions. Today, we serve thousands of teams building AI apps and agents, handling hundreds of millions of executions per month.

About the position

We’re growing fast and keeping up with our support demand is a high priority. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Trigger.dev.

What you'll be doing

• Provide timely responses to support cases for a variety of topics, from customer bugs and issues to billing, optimizations and implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific team members.
• Monitor multiple feedback channels, e.g. Discord, Github Issues & Discussions, and our public roadmap.
• Fix and improve the product and docs from customer feedback, and broadcast to the community when issues have been fixed.
• Identify where internal tooling might be developed or used to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage.

Requirements

You really need to have:

• Experienced in customer support, with experience providing developer support to technical customers.
• Excellent communication skills and fluency in English.
• You're familiar with TypeScript and frameworks like React, Remix, and have experience with Node.js.
• Skilled using relational databases, ideally Postgres.
• Experienced working with GitHub Issues and Discussions.
• You want to contribute to the overall success of the company, including contributing to improving the SaaS side of the business, customer signups, activation and growth.

You'll be an amazing fit if:

• You’ve worked at a high-growth SaaS company.
• You’ve previously been a venture-backed startup founder.

Salary

We use PostHog's salary calculator to benchmark fair and transparent compensation which varies based on employee location and level of experience (this role falls under "Support Engineer").

Benefits

• Generous compensation - We hire the best talent and pay to reflect that.
• ESOP - Receive ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
• Async working - Need a heads-down day or meeting-free days to stay productive? No problem!
• Home office - We will help provide equipment for a comfortable setup so you're as productive at home as you are in the office.
• Professional development - An annual education allowance to spend on learning such as courses, books, conferences, or anything that supports your growth.
• Pension and 401k contributions - Enroll in our company pension scheme or we'll contribute directly to your private pension.

Our values

• We are proud to be open source - We believe in the open source community and building a great free-to-use product. We encourage community contributions and are public about what we are building.
• We ship uncomfortably fast - As a startup, moving fast is key. We are pragmatic about what we build, when we build it, and value iterative development above all.
• Working autonomously - We don’t tell you what to do. We decide as a team what will have the biggest impact for our customers and prioritise what we work on from that.

Interview process

You'll have 2 or 3 interviews. If the role requires, we'll ask you to complete some real tasks related to Trigger.dev and pay you for your time.

1. Application - We'll review your application to see how your skills and experience fit the job role.
2. Technical interview - An up to 1 hour call to evaluate your technical skills that will be required for the role.
3. Technical test (if applicable) - You'll work on a task related to your role for a day. At the end of the day there will be a review of your work where you'll discuss your approach with the team.
4. Culture interview - A call with the team to explore a bit more about why you want to join Trigger.dev, learn why you'd be a great fit, and answer any remaining questions you have about us.
5. Job offer - If everyone is happy, we'll make you an offer to join us!

If this sounds like your dream job, we can't wait to hear from you. If you’re not sure that you exactly fit these requirements, get in touch anyway.