Sr. Manager, Customer Success Architecture

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Customer Success Architecture team in AMER, and we are seeking an experienced Senior Manager to lead our regional team and elevate customer engagement at scale. This role is pivotal in guiding a team of Customer Success Architects who partner with enterprise customers to accelerate digital transformation through GitHub’s solutions.

As a Senior Manager, you will coach and empower your team to synthesize industry insights, customer business priorities, and GitHub’s product capabilities into strategies that deliver measurable value. Acting as both a leader and trusted advisor, you will help your team translate complex technical concepts into clear, actionable business outcomes, enabling customers to embed DevSecOps practices, adopt GitHub technology, and achieve sustainable success.

This role requires strong business and technical acumen with proven experience in leading high-performing, customer-facing teams. You will represent the voice of the customer internally, provide strategic guidance to cross-functional teams, and proactively shape GitHub’s engagement model across the region. By fostering a culture of innovation, collaboration, and customer-centricity, you will play a critical role in expanding GitHub’s impact in EMEA and ensuring our customers realize the full potential of their investment in GitHub.

Responsibilities

• Drive, Deliver and Demonstrate Value for Customers: Lead your team of Customer Success Architects to engage with enterprise customers, enable adoption of GitHub solutions, and deliver measurable business outcomes. Partner with internal stakeholders to support customer success initiatives, expand product awareness, and identify opportunities for growth and adoption. Support escalations, renewals, and expansion activities by ensuring technical alignment with customer goals.
• Recruit, Retain, and Grow Your Team: Hire, coach, and develop top talent within the Customer Success Architecture team. Set clear expectations, foster a culture of collaboration and accountability, and mentor your team to achieve both professional growth and customer impact. Proactively manage performance and build a team culture focused on delivering exceptional customer outcomes in a dynamic environment.
• Voice of the Customer: Ensure your team serves as advocates for customers by capturing and communicating insights, challenges, and feedback to internal stakeholders across Product, Engineering, and Marketing. Strengthen customer relationships by driving alignment at technical and business levels, and empower your team to establish trusted advisor status within customer organizations.
• Own and Report on Key Metrics: Track and report on adoption, deployment, and customer success metrics to demonstrate business impact and ensure alignment with customer outcomes. Use these insights to guide team priorities, support account planning, and drive continuous improvement in customer engagement strategies.

Qualifications

Required Qualifications:

• 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
  • OR equivalent experience
• 3+ years project/product management or technical lead experience OR 1+ year(s) formal or informal people management experience.
• Ability to travel up to 25% to serve business or client needs

Preferred Qualifications:

• 9+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• 9+ years’ experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives
• 5+ years' experience orchestrating technical, support, and/or partner teams
• 3+ years' experience in business consulting, consultative selling, or customer-facing experience
• 1+ year(s) people management experience.
• Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA

Compensation Range

The base salary range for this job is USD $129,680.00 - USD $343,920.00 /Yr.

In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!