Senior Service Delivery Engineer UK

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United Kingdom

Overview

GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Service Delivery Engineer to help our Expert Services team solve our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub's product capabilities and underlying technologies. We need a high performing engineering consultant to help our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments.

Responsibilities

Delivery Readiness

• Monitor and evaluate performance and support readiness in delivery quality for customers and specific internal teams
• Share technical expertise and contribute to the success of the team by providing coaching and role readiness training
• Continue to evolve product knowledge to prepare for new product releases

Customer Delivery

• Drive services pre-sales and scoping exercises to position GitHub value drivers to customers by focusing on customer outcomes
• Enhance customer adoption of the GitHub platform while achieving targeted average billable utilization and Customer Satisfaction goals
• Serve as a trusted advisor to customers, helping solve increasingly complex technical issues
• Provide advice to customers and partners during engagements
• Manage client expectations, scope of work, and draft change orders as needed
• Complete service delivery engagements within time and budget, while meeting customer expectations
• Develop repeat business by positioning the value of future services delivery phases

Collaboration

• Collaborate on cross-team and cross-product technical issues by working with resources from other groups
• Help drive top organizational priorities by working with managers, engineers, product teams, and other stakeholders
• Engage and collaborate with other GitHub groups to gain resolution for critical, complex issues
• Advocate for product improvements based on customer feedback
• Build communities to resolve customer and partner issues

Solutions Development

• Understand customer goals and help create tailored solutions
• Provide technical clarity regarding an array of technologies
• Help customers make informed decisions by weighing critical technical solutions
• Create high-quality, reusable solutions for customers
• Build solutions such as migrating source code from legacy systems, creating CI/CD pipelines, or automating infrastructure provisioning

Qualifications

Required Qualifications

• 7+ years experience in technical consulting, software development, application security, or related field

  • OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience in technical consulting, software development, application security, or related field
  • OR equivalent experience

• 1+ year(s) experience leading customer projects

• Experience in Software Development or DevOps

• In-depth knowledge of the Git version control system

Preferred Qualifications

• 9+ years experience in technical consulting, software development, application security, or related field

  • OR Bachelor's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 7+ years experience
  • OR Master's Degree in Information Technology (IT), Computer Science, Engineering, or related field AND 5+ years experience

• 3+ years experience leading customer projects

• 3+ years experience in technical consulting

• Familiarity with the GitHub platform and associated workflows or familiarity with legacy version control systems (SVN, CVS, ClearCase, AccuRev, etc.)

• Strong experience with AI-assisted coding assistants (e.g., GitHub Copilot, Cursor) to accelerate and improve software development workflows

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

Equal Employment Opportunity

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!