Product Success Specialist (Email base)

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

The Product Success Specialist plays a key role in Email Unfix by driving the successful adoption, deliverability excellence, and growth of Email by customers globally. Acting as the bridge between product development and end customers, this role ensures our solutions perform optimally and meet real customer needs, especially in terms of inbox placement, reputation, and reliability.

In a market where Infobip is yet to be positioned as a leader, the Product Success Specialist ensures deliverability becomes a competitive advantage — aligning product capabilities with market demands to maximize satisfaction, strengthen retention, and create lasting value. Additionally, the role owns the global pipeline, working on the biggest deals (in-person and online) to demonstrate both product value and deliverability excellence.

What you’ll do:

• Commercial Targets: Achieving commercial targets that will accelerate performance of dedicated product and services.
• **Sales Support:**Drive global product adoption, while supporting sales activities with product knowledge to ensure an increase in opportunity closing rate, increase regional client facing teams knowledge and enablement.
• **GTM Development:**Define and develop effective go-to-markets and customer segmentations - Cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market.
• **Opportunity Identification:**Detect key areas for growth and build strategies and initiatives (jointly with local team and HQ) to exploit these opportunities as well as remove potential blockers.
• Pipeline Management: Monitor and regularly report about pipeline creation, velocity and conversion and help in removing roadblocks by partnering with HQ and Regional roles.
• **Communication with Regions:**Keep regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients.
• Regional Product Forecast Analysis: Work closely with Product Analysts to analyze the respective product end-of-year forecast in the focus region and globally, drive clear tactics to enhance, overcome any gaps to achieve targets.
• **Customer Meetings:**Attend important customer meetings and assist Account Executives, Customer Growth Executives and Customer Success Executives in execution where needed.

What makes you a strong fit:

• Strong analytical and problem-solving skills, with a systematic and creative approach to problem-solving.
• Ability and willingness to reallocate globally in order to work hands-on with customers and regional colleagues.
• Fluent in English, both spoken and written.
• High-level communication skills.
• Proactive critical thinker, ready to constantly adapt to address new business challenges and recommend productive ideas.
• Good knowledge of MS Office Tools (Excel primarily).

Why you'll love it here:

• Financial rewards & recognition – A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements – We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well Being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development- Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start.
• International mobility- Ready to take your career global? Explore short- and long-term opportunities in our Hubs worldwide.

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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