Customer Engineer

Customer Engineer

Hardcore Remote (North America & Europe) Prague $60K - $120K/year + equity $120K - $240K/year + equity Apply The challenge

• Customers at the core of everything we do here and we strive to deliver an 11-star experience to each and every one of them.

What you’ll do

• Be the engineering guide for CTOs implementing Better Stack. Work with engineers from companies around the world to implement the best in class observability.
• Solve customer’s engineering challenges. Identify issues, design and analyze the best solutions, or hop on a call to discuss your recommendations with your customers.
• Dive into our code, monitoring dashboards, Vector configs and get creative with solutions for any kind of stack our customers use.
• Empower our customers and help them implement the best practices for logging and incident management.
• Shape the user experience of our products. By talking with our customers daily, you’ll know what matters to them the most. Help make our tools the vehicle through which the engineering magic happens.
• Bring your unique perspective on how to solve any challenges that our customers may come across.

This might be for you if

• You have an engineering background and like our approach to engineering culture.
• You are passionate about driving change from the start to the finish line. It will be up to you to talk with our customers, draft out the solutions, and solve their technical challenges.
• You are an excellent and effective communicator with native-level English skills. Both written and spoken form.
• You are independent, resourceful, and not afraid to roll up your sleeves.
• You want to help us build love brand.

Who you’ll work with

• A team of smart and talented colleagues who are extraordinary at what they do and collaborate together to build an amazing product. Namely:
• Veronika, our co-founder & COO, who was previously at Google and Shopify.
• Simon, our amazing engineer turned technical product manager.
• Tomas, our CTO, hands on engineering wizard who still ships code daily.

Where to go next?

• What it’s like to work here – feel the atmosphere, understand the culture.
• How we think about software engineering (most of the principles we describe there apply to other parts of the company as well 😉).

Apply