Lead, SDR Operations

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

Lead, SDR Operations
Role Type: Individual Contributor
Experience: 7+ Years of relevant experience 
Location: Remote, United States
Department: Marketing Operations (SDR Operations)

About the Role

As the Lead, SDR Operations, you will play a critical role in optimizing the SDR operational ecosystem globally. You will assist in driving the design and implementation of scalable infrastructure, managing advanced systems and data flows, and leading planning initiatives that directly influence departmental strategy and leadership decision-making. This role demands a high degree of technical expertise, complex problem-solving ability, and strong cross-functional influence to drive productivity, efficiency, and pipeline growth.

Key Responsibilities:

Systems & Infrastructure

Manage and Optimize Core Systems: Oversee and maintain advanced configurations across the entire Sales Development Technology Stack, including designing scalable infrastructure and processes.

Ensure Data Integrity: Manage complex data orchestration and flows between SDR and marketing systems to ensure data integrity and global reporting accuracy.

Planning, Reporting & Analytics

Lead Operational Planning: Drive advanced planning activities, including managing Activity KPIs, Quotas, SPIFs, and leading Headcount Capacity Planning and benchmarking efforts.

Deliver Strategic Insights: Develop strategic reporting aligned with organizational objectives, and synthesize data into comprehensive reports that directly inform leadership decision-making.

Complexity & Problem Solving

Ensure Operational Reliability: Proactively anticipate and mitigate potential system disruptions and errors that could impact global SDR productivity.
Drive Continuous Improvement: Lead complex problem-solving initiatives and oversee processes to ensure continuous efficiency gains in all SDR workflows.

Collaboration & Interaction

Align Cross-Functional Workflows: Act as the central point of contact for cross-functional alignment, driving consensus on planning approaches and leading strategic change management.

Influence Leadership: Persuade and influence leadership decisions by presenting impactful analytics, acting as an advocate for data-driven strategies at the executive level.

Qualifications & Requirements

Minimum Qualifications
7+ years of progressive experience in SDR Operations, Sales Operations, Marketing Operations, or Revenue Operations, OR a combination of 4+ years in one of these operational functions plus relevant experience in an SDR/BDR individual contributor or leadership role, ideally with a high-growth SaaS or technology company.

Proven expertise in administering and optimizing a best-in-class GTM Technology Stack, including Salesforce, sales engagement platforms (e.g., Outreach, Salesloft), conversational intelligence (Gong), prospecting tools (e.g., ZoomInfo, Cognism, Lusha), LinkedIn Sales Navigator, and website chat (e.g., Qualified, Drift).

Intermediate proficiency in data visualization and reporting tools (Salesforce Reporting & Dashboards, Power BI).

Preferred Qualifications

Salesforce Administrator, Outreach, and/or PowerBI Certifications.
Intermediate to advanced proficiency with SQL or data modeling within a Business Intelligence (BI) or Data Warehouse environment (Snowflake).

Familiarity with sales methodologies (e.g., MEDDPICC) and experience building operational processes to support them.

Demonstrated experience in leading strategic change management initiatives for global sales development teams.

The Longer Story:

OutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in.As the future becomes agentic, our customers need us now more than ever. AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic. Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn’t ready, and talent isn’t there yet. Enterprises are still drowning in application backlogs and struggling with legacy systems. But with the right platform, AI doesn’t have to add to the chaos. It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact. At OutSystems, we’ve built that platform, providing the tools necessary for enterprises to overcome these hurdles.We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration.OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees.Amongst our customers are some of the world's most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA. These customers are the reason we have a 4.6 star rating on G2. Their success is ours, and their stories demonstrate tangible ROI and transformational impact. We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave. We’re recognized not just as leaders but as visionaries with a strong ability to execute, now extending our leadership into the AI and agentic application development arena.

Working at OutSystems

Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most.

What do we have to offer you?

• A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.
• Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.
• Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.
• Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
• We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.