Experienced Developer Support Engineer

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

Besides a wild ride and a lot of learning, we’ll leap your career forward!

The position is located in Netanya

As an Experienced Developer Support Engineer at JFrog you will...

• Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
• Develop scripts in Bash, Python, Groovy for debugging and automating
• Set up JFrog applications and 3rd party products in various development environments
• Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
• Reproduce customer scenarios and fill relevant bugs/features
• Maintaining and improving a knowledge base of known issues and solutions
• Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
• Ability to work in flexible hours and weekends while needed

To be an Experienced Developer Support Engineer at JFrog you need…

• BSc or equivalent in Computer Science or Computer Engineering
• 2-4 years experience in customer-facing roles - Mandatory
• Able to manage complex, escalated cases, involving multiple architectures across multiple platforms
• Experience in Linux - Mandatory
• Strong technical software-related debugging skills - Mandatory
• Understanding of Java or other compiled language - Mandatory
• Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat - Advantage
• Experience in DevOps industry - Advantage
• Excellent spoken and written English