Technical Account Manager

As a Technical Account Manager (TAM) at Applitools, you are a deeply technical, hands-on advisor responsible for the technical success of our customers post-sale.

This role is ideal for engineers who enjoy working directly with code, test frameworks, and CI/CD pipelines, while also partnering closely with customer engineering and QA teams to drive adoption and long-term success.

You will work in close partnership with a Customer Success Manager (CSM), forming a complementary team where:

• The CSM owns the relationship, value realization, and commercial outcomes
• The TAM owns technical adoption, integration, and scale

What You’ll Do

Customer Technical Ownership

• Serve as the primary technical point of contact for assigned customers
• Lead technical onboarding, integrations, and platform enablement
• Work hands-on with customer codebases, test frameworks, and CI/CD pipelines
• Provide best-practice guidance on test automation, quality strategy, and scaling

Technical Problem Solving

• Troubleshoot and resolve complex technical issues across automation frameworks, infrastructure, and workflows
• Conduct technical health checks, architecture reviews, and optimization sessions
• Partner with Support on escalations and root cause analysis

Cross-Functional Collaboration

• Work closely with Product and Engineering to advocate for customer technical needs

• Surface systemic issues, patterns, and improvement opportunities

• Proactively identify risks and help customers scale testing effectively as their environments grow

• Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar

• Experience with test automation frameworks, APIs, and CI/CD pipelines

• Solid understanding of the software development lifecycle (SDLC)

• Proven ability to debug and solve complex technical problems

• Strong communication skills and comfort working directly with senior engineers and technical leaders

Preferred Qualifications

• Experience in test automation (functional, regression, UI testing)

• Familiarity with Playwright, Selenium, Cypress, or similar frameworks

• Prior experience in a customer-facing technical role (TAM, Solutions Engineer, Support Engineer, etc.)

• Background in Quality Engineering, Software Development, or DevOps

• Experience supporting teams across different stages of the SDLC and varying maturity levels