Senior Customer Success Architect

About GitHub

GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot.

Locations

In this role you can work from Remote, United States

Overview

GitHub is growing its Customer Success Architecture team and we're seeking experienced professionals to elevate our customer engagement efforts. As a Senior Customer Success Architect, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a driver in helping customers achieve their digital transformation goals, shaping innovative solutions while gaining deep industry insights, expanding technical expertise, and contributing to GitHub’s customer engagement strategies for long-term success.

Responsibilities

• Develop and maintain deep industry and customer insights to identify opportunities for growth and align GitHub solutions with customer digital transformation goals.
• Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting the integration of GitHub technologies to enhance customer technology landscapes.
• Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows.
• Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context.
• Cultivate expertise in GitHub Products, advising customers on developing robust DevOps and DevSecOps using GitHub narratives.
• Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate GitHub's capabilities.
• Analyze customer situations to identify gaps that GitHub solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success.
• Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption.
• Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long-term customer satisfaction.
• Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers.
• Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization.

Qualifications

Required Qualifications:

• 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
  • OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
  • OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
  • OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience,
  • OR equivalent experience.
• Ability to travel up to 25% to serve business or client needs.

Preferred Qualifications:

• 10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
• 3+ years' experience in digital transformation using software modernization to drive customer business outcomes
• 3+ years' experience in business consulting, consultative selling, or customer-facing experience
• 5+ years' experience orchestrating technical, support, and/or partner teams
• Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA
• Experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives

Compensation Range

The base salary range for this job is USD $94,000.00 - USD $249,280.00 /Yr.

In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!