Renewals Specialist III

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, Netherlands

Overview

GitHub helps companies and organizations succeed by allowing them to build better software together. The renewal event serves as a key milestone within the customer’s lifecycle where customers reflect on the value of their GitHub investment and take the time to celebrate and think about the past while also planning for the future. We are looking for an excellent Renewals Specialist to join our fast growing team supporting our largest customers across the world. This role will partner with Account Executives, Customer Success Managers, Finance, Deal Desk, Legal, Microsoft counterparts, and other internal partners to retain and expand our customer base. This candidate will produce and present compelling customer proposals, ensuring that large contracts are renewed on time and quoted accurately.

Responsibilities

• You will define and negotiate complex contractual terms, with collaboration from the account team to preserve and enhance customer contracts and relationships
• You will actively engage with key decision-makers to identify customer requirements and drive on-time commitments
• You will lead, maintain and report an accurate rolling 90-day forecast of renewals in your territory
• You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
• Communicate risk clearly and take the lead in developing resolution strategies
• Help cultivate a team culture that includes high ownership, customer-first focus, high integrity, and an optimistic and positive environment

Qualifications

Required Qualifications

• 5+ years experience in contract administration, renewals management, consulting, project management, sales, or sales operations
  • OR Bachelor's Degree in Business, Law, Communications, or related fieldAND 3+ years experience in contract administration, renewals management, consulting, project management, sales, or sales operations
  • OR Master's Degree in Business, Law, Communications, or related field AND 1+ year(s) experience in contract administration, renewals management, consulting, project management, sales, or sales operations
  • OR equivalent experience.
• 2+ years experience working with large enterprise customers in a high growth technology company
• Fluent in English

Preferred Qualifications

• 7+ years experience in contract administration, renewals management, consulting, project management, sales, or sales operations 
  • OR Bachelor's Degree in Business, Law, Communications, or related field AND 5+ years experience in contract administration, renewals management, consulting, project management, sales, or sales operations
  • OR Master's Degree in Business, Law, Communications, or related field AND 3+ years experience in contract administration, renewals management, consulting, project management, sales, or sales operations
  • OR equivalent experience.
• 3+ years of Software as a Service (SaaS) experience.
• Strong customer orientation, dedication, and passion for delivering a great customer experience
• Highly organized with an ability to multitask while navigating ambiguity with a rapidly-changing environment
• Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
• The ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

Equal Employment Opportunity

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!