Renewals Manager

About CodeRabbit

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

Role Overview

As a founding Renewals Manager at CodeRabbit, you will own and drive customer renewals across our growing customer base. You will play a critical role in protecting and expanding recurring revenue by ensuring seamless renewal experiences, mitigating churn risk, and identifying expansion opportunities in partnership with the Customer Success and Sales teams.

This is a high-impact, customer-facing role that requires strong commercial acumen, customer empathy, and operational discipline. We seek a highly motivated and detail-oriented Renewals Manager to lead this critical, revenue-impacting function.

Key Responsibilities

1. Own the renewals process and maintain strong renewal playbooks.
2. Manage the end-to-end renewal lifecycle for a portfolio of customers.
3. Forecast renewals accurately, proactively identify at-risk accounts, and develop retention strategies to reduce churn risk and protect revenue.
4. Drive renewal conversations and timely contract execution to reduce renewal cycle times.
5. Ensure clean handoffs among Sales, Customer Success, and Finance.
6. Develop analytics and insights to identify retention and expansion signals
7. Maintain accurate data across CRM, billing, and analytics systems
8. Build and refine renewal dashboards, reporting, and KPIs for Customer Success, Sales, and executive leadership teams

Qualifications

Great candidates often have these qualifications:

1. 5+ years in Renewals, Customer Success, Account Management, or Revenue Operations within a SaaS or developer tools company.
2. Experience managing contract renewals and subscription revenue.
3. Strong commercial and negotiation skills.
4. Proven track record of meeting or exceeding renewal targets.
5. Demonstrated excellence in launching and building scalable processes.
6. Excellent communication and relationship-building skills — able to write and speak fluently to GTM, engineering, procurement, legal, and executive teams.
7. Data-driven and comfortable working with forecasting and revenue metrics — capable of turning platform analytics into strategic recommendations.
8. Thrives in ambiguity and capable of self-direction in a fast-paced startup environment.
9. Familiarity with developer tools or technical products is a strong plus.

Our Values

1. Collaborative Humans: Prioritizing collective intelligence
2. Fearless Innovators: Turning obstacles into growth opportunities
3. Persistent Passionate Developers: Thriving on complex, long-term challenges
4. Impact-Driven Creators: Crafting intuitive tools for developers
5. Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

What We Offer

1. Work on cutting-edge technology with real-world impact
2. Collaborative and innovative environment
3. Competitive salary, equity, and benefits
4. Professional development opportunities

To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.