Program Manager, Customer Enablement

About GitHub

As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 150+ million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate and experiment across 420+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.

Locations

In this role you can work from Remote, United States

Overview

The Customer Enablement Program Manager plays a pivotal role in helping GitHub customers successfully adopt and realize value from GitHub products and solutions. This role translates strategic enablement priorities into scalable, customer-facing learning programs that drive adoption, retention, and business outcomes.

As a member of the GitHub Learn team, this individual will design, deliver, and operationalize customer enablement experiences—spanning workshops, certifications, digital learning, and role-based training. The ideal candidate is passionate about customer success, learning design, and technology adoption, and thrives at the intersection of product, learning, and engagement strategy.

Responsibilities

• Support the Customer Enablement strategy by translating strategic enablement priorities into scalable, customer-facing learning programs.
• Build and implement learning architectures and frameworks that help customers adopt GitHub effectively across roles, teams, and organizational contexts.
• Develop tactical content, role-based learning assets, and customized customer learning plans to increase product usage and adoption.
• Contribute to multimodal enablement initiatives—including workshops, certifications, and digital learning—ensuring content is practical, engaging, and aligned with customer needs.
• Partner with customer stakeholders and internal GitHub teams (Product, Sales, and Learning) to ensure enablement aligns with customer objectives and the GitHub roadmap.
• Track adoption metrics, learner engagement, and enablement outcomes to demonstrate impact and support continuous improvement.
• Provide additional scale and execution capacity to customer enablement efforts, enabling GitHub Learn to reach and support more customers globally.
• Collaborate with Learning Operations, Marketing, and Product Enablement teams to promote enablement initiatives across GitHub and Microsoft ecosystems.
• Maintain deep product understanding and continuously update enablement materials to reflect new features, best practices, and customer feedback.

Qualifications

Required Qualifications:

• 5+ years experience in training facilitation, training design and development, adult learning theory, instructional design, enablement, or equivalent field
  • OR Bachelor's Degree in Education, Business, Psychology, or a related field AND 3+ years experience in training facilitation, training design and development, adult learning theory, instructional design, enablement, or equivalent field
  • OR Master's Degree in Instructional Design, Learning and Development, or elated field AND 1+ year(s) experience in training facilitation, training design and development, adult learning theory, instructional design, enablement, or equivalent field
  • OR equivalent experience
• Strong understanding of customer adoption journeys and learning experience design principles.
• Demonstrated ability to manage multiple projects and cross-functional stakeholders in a global organization.
• Experience developing or managing customer-facing training programs, workshops, or certification pathways.

Preferred Qualifications:

• 7+ years experience in training facilitation, training design and development, adult learning theory, instructional design, enablement, or equivalent field
  • OR Bachelor's Degree in Education, Business, Psychology, or a related field AND 5+ years experience in training facilitation, training design and development, adult learning theory, instructional design, enablement, or equivalent field
  • OR Master's Degree in Instructional Design, Learning and Development, or related field AND 3+ years experience in training facilitation, training design and development, adult learning theory, instructional design, enablement, or equivalent field
  • OR equivalent experience.
• 1+ year(s) experience using learning technologies and learning management systems.
• Knowledge of learning technologies, digital learning platforms, and LMS/LXP systems.
• Background in instructional design, project management, or developer education.
• Experience scaling global learning or enablement programs through automation, localization, and analytics.

Compensation Range

The base salary range for this job is USD $85,000.00 - USD $225,400.00 /Yr.

These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role.

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are

GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.

EEO Statement

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!