Head of Support

Why Mintlify?

We're on a mission to empower builders.

• Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch.
• Small team, huge impact: We’re only 35 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
• Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.

We grew in value faster than headcount and we’re looking to align the two quickly.

What you’ll work on here

• Turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity
• Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times
• Using differentiated quality of support as a way to drive referrals and expansion
• Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations

What you bring to the table

• 4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support
• Have a technical mindset: can understand API issues, speak like a developer, and debug problems without engineering help
• Previously built out and scaled 24/7 support systems with sub-minute SLAs at a company with a high bar for customer support
• Experience managing distributed teams or contractor networks
• Obsessive about customer outcomes, speed and quality, systems thinker; uncompromisingly high standards

Company Benefits:

Competitive compensation and equity | Free Ubers

20 days paid time off every year | Health, dental, vision

401k or RRSP | Free lunch and dinners

$420/mo. wellness stipend | Annual team offsite