Customer Success Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology—we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Customer Success Executive, you will play a key role in managing our most valued B2B enterprise clients. You’ll focus on building trusted relationships, driving customer retention and growth, and ensuring our enterprise partners realize maximum value from our solutions. You’ll be an advocate for the customer journey and a key contributor to our ongoing success.

What you’ll do

• Own and manage a portfolio of enterprise clients, fostering long-term customer satisfaction and loyalty.
• Drive account retention and growth through proactive engagement, upselling, and cross-selling strategies.
• Serve as a trusted advisor to clients—presenting to, and negotiating with, C-level stakeholders.
• Analyze client needs, identify pain points, and craft solutions that maximize business value.
• Guide customers through every touchpoint of their journey, ensuring seamless onboarding, adoption, and ongoing success.
• Track and report customer metrics, satisfaction, and account health, providing actionable insights and solutions.
• Collaborate with internal teams to implement solutions, resolve issues, and champion the voice of the customer

What makes you a strong fit

• Bachelor's degree in Business, Management, Communications, IT, Telecommunications, or a related field; or equivalent practical experience
• Minimum 5 years’ experience in B2B enterprise account management, customer success, consultancy, or professional services
• Proven track record in customer retention, account growth, and managing complex client relationships
• Skilled in presenting to and negotiating with C-level executives
• Strong analytical, organizational, and problem-solving skills
• Excellent networking and communication skills in English (verbal and written)
• Experience in the SaaS industry preferred; self-driven and effective both independently and in teams

Why you'll love it here

• Financial rewards & recognition– A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements– We combine in-person collaboration with remote work and flexible workinghours, becausegreat ideas happen everywhere - and not always between 9 and 6.
• ESOP (Employee StockOwnership****Plan)–As an Infobip employee,you’llhave the opportunity to share in ourcompany’ssuccessthroughstockoptions.
• Work-life balance and well-being–We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailoredto local regulations.
• Careermobility – Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development– Learning never stops. Onboarding, mentorship, and training programs help you grow—no matter where you start.
• Internationalmobility–Ready to take your career global? Explore short- and long-term opportunities in ourHubsworldwide.

While some benefits may vary by location, our goalremainsthe same: to support your growth, well-being, and success - wherever you are.

#LI-Hybrid

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

#LI-KA1