Account Manager

UpCloud is on a mission to be the number #1 European cloud platform, built on performance, reliability, and trust. We are not just another cloud provider; we are a dedicated choice for businesses that demand exceptional performance, data sovereignty, and a true partnership approach. With a strong and constantly developing portfolio of IaaS and PaaS solutions, a rapidly growing international customer base, and a recently appointed new CRO, we are poised for explosive growth.

To accelerate this growth, we’re looking for an Account Manager to join our global, diverse Sales team in our Helsinki office. As an Account Manager, you’ll be responsible for building strong relationships with our small business customers and ensuring they achieve success with our products. You’ll act as their trusted partner — understanding their needs, helping them use our services effectively, and identifying opportunities for growth.

This role is perfect for someone who thrives in a fast-paced environment, enjoys working with technology, and takes pride in helping customers succeed.

Key Responsibilities

• Build and maintain strong relationships with customers across your portfolio of SMB clients.
• Drive product adoption, usage, and overall satisfaction with UpCloud’s platform.
• Identify and pursue upsell and cross-sell opportunities based on customer needs and growth potential.
• Manage a large portfolio efficiently using HubSpot CRM to segment, automate, and track engagement.
• Monitor customer health and proactively address risks or churn indicators.
• Collaborate with onboarding, support, and product teams to deliver seamless customer experiences.
• Collect and share customer feedback to influence product development and internal processes.
• Contribute to building scalable customer management processes for the SMB segment.

Requirements

• 2+ years of experience in Account Management, Customer Success, or Sales, preferably within SaaS or cloud infrastructure.
• Proven ability to manage multiple customer relationships efficiently.
• Proficiency with HubSpot CRM.
• Strong communication, relationship-building, and analytical skills.
• A commercial mindset with the ability to spot growth opportunities.
• Self-starter with excellent organizational and time management skills.
• Fluent in both English and Finnish (written and spoken).

Nice to Have

• Experience in managing SMB customers at scale.
• Familiarity with cloud hosting or infrastructure services.
• Understanding of customer lifecycle metrics such as NRR, churn, and adoption.
• Experience working with international customer bases.

What Success Looks Like

• Customers in your portfolio are engaged, growing, and seeing measurable value from UpCloud.
• Increased adoption and usage of UpCloud products.
• Improved retention, satisfaction, and portfolio growth through proactive management.
• Strong collaboration across teams and contribution to scalable processes.

Why join UpCloud?

UpCloud is in an exciting phase right now, on track for massive growth in the cloud market. We offer a chance to be part of something big, where you can really make a difference! With our awesome team, products, and excellent positioning in the European cloud scene, UpCloud is in the perfect spot for anyone who wants to learn, grow, and shape the future of cloud tech.

You get to join a driven, highly motivated team committed to making a difference in the market. We have a unique market opportunity in Europe with our strong local infrastructure because our biggest competitors are all US-based, which is what makes this such a captivating opportunity to learn and grow.

Benefits

• Six weeks of annual paid vacation
• Extensive occupational healthcare
• Lunch, sports & culture benefit
• Travel insurance
• Sports benefit
• Company events and activities
• Annual company trip
• Share Appreciation Rights program
• Udemy E-learning platform and budget for trainings; unlimited business access
• Cool office in the center of Helsinki